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HOW DO I....
OBTAIN A REPEAT PRESCRIPTION?
If you need regular prescriptions and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will note that it is perforated down the centre. The left-hand side is the actual prescription. The right-hand side (re-order slip) is a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.
When you next need to order your medicines please tick the items you require on the re-order slip, place it in the box which is located to the left hand side of the reception desk, or post it to us if at all possible. Please note, should you wish to receive your prescription by post an SAE should be enclosed with your request.
There is also a 24-hour answering machine should you wish to phone in your repeat prescriptions on 01290 427657. Please leave your name, date of birth, address, the names of the medication you require, spelling any difficult words. Should you require everything on the re-order form, please state “All”.
The prescription (and another re-order slip) will be ready for collection at reception, your local chemist, or delivery as requested 48 hours (two full days) later. Therefore requests received on a Friday will not be available until the following Tuesday.
Please remember:
- Make your request for medicines at least one week before you need them.
- Do not run out of medicine.
- Telephone requests will only be accepted on the prescription line number.
- Always bring your re-order slip when visiting the health centre or any hospital department.
Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. ‘Urgent’ requests due to negligence cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the GP. A record is kept of such requests.
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