Tanyard Medical Practice

HOW DO I...
OBTAIN TELEPHONE ADVICE?

If you require to speak to a GP or nurse for medical advice, please state this. You will be asked to give your details and a member of the triage team will return your call. You can also leave a non-urgent message for a GP and he/she will return your call on a specific day as stated by the receptionist.

HOW DO I...
REGISTER WITH THE PRACTICE?

Please contact our reception staff in the first instance. They will advise you of the necessary procedures.

All newly registered patients will be asked to complete a questionnaire and have a consultation with the practice nurse or doctor within one month of registering. This allows our clinicians to gather as much medical information as possible, including medical history and details of current medications, until the practice receives your medical records. Patients who are found to fall into a specific disease category will be added to our register and will be cared for appropriately. Medical care is provided from the date you register.

Under the current contract for general practice, you will not be registered with a specific doctor. Instead, you will be registered with Tanyard Medical Practice.

HOW DO I...
MAKE AN APPOINTMENT?

TELEPHONE - 01290 421157 OR 422723

The practice has a triage system in place to ensure that all requests for an appointment are dealt with in the same way. Future appointments can be accessed via reception staff. Should a patient feel the need to have access to a health professional within 48 hours, they will be asked to leave their details and a triage nurse or GP will contact the patient to discuss further.

Please remember that an appointment is for one person only and you should make an additional appointment if more than one person is to be seen.

DNAs (Did Not Attend)

Every week we have approximately 50 patients who do not arrive for their appointments and they fail to cancel. These appointments are valuable and could be used for patients who really need to see the doctor that day. Please telephone well in advance if you cannot attend or no longer need your appointment.
Persistent failure to attend without notification may result in a patient being asked to register with another practice.

HOW DO I...
OBTAIN A HOME VISIT?

TELEPHONE - 01290 421157 (if emergency, dial 999)

The doctors will only make a home visit to those patients who are unable to come to the surgery because of the severity of their illness or because of disability.

We do not routinely visit patients discharged from hospital or “mother home with new baby”.

Please help your doctor to help you!

If it is possible for you to attend the surgery then please do so. REQUESTS FOR HOME VISITS SHOULD BE MADE BEFORE 10.30 HOURS IF POSSIBLE. This allows the doctor to plan his calls efficiently. Please be prepared to give some information about your condition to the triage nurse to determine the urgency of the call. The triage nurse will decide whether a home visit is necessary or whether treatment at the surgery or telephone advice is appropriate. Please ensure you give the correct address.

HOW DO I...
OBTAIN TEST RESULTS?

Please phone 01290 427655 between 14.00 and 16.00 hours. You will be asked for some personal details when calling; this is to confirm your identity. A receptionist has the right to refuse the release of medical information if he/she feels that it does not pertain to the person calling. We hope that our patients find our high standards of confidentiality satisfactory with regard to releasing this type of information.